► Support

► Upgrades

        
           We can help maintain the value of your investment!

 

►  Technical Support

Email Address: tech_sup@dv-studio.com
 

RECENT TECH SUPPORT TOPICS

Software Named "DV Studio"
Confusion has arisen between our company name and software products marketed under the name "DV Studio."
We are not the developer of this consumer-market video software (contact pinnaclesys.com).

DVD Burner Compatibility
If you seek compatibility with a DVD Burner model not presently supported by our products, use the DVD burning software provided with the DVD Burner. Files created by our products can typically be imported into such software.

Making Theatrical-style DVDs
If you seek to create more advanced "Hollywood-type" DVDs with capabilities beyond our what our auto-index authoring was designed to provide, use your preferred 3rd-party DVD Authoring software. This software may also provide support for a DVD Burner model not presently supported by our products. Files created by our products can typically be imported into such software.

 

►  Model Upgrades

To help protect your investment, we designed Apollo Expert card-based systems to be upgradeable. Your present system can be enhanced to the most current model specification. Model Upgrades are cumulative and add functionality to your present Apollo Expert system. Unwelcome behaviors which have been identified over time have been corrected. Model Upgrades are applicable to all systems using our Apollo Expert card—including those originally purchased with third-party software. All model upgrades are Windows XP and Windows 2000 compatible. Since the upgrades are software-based, modifications to your Apollo Expert card are unnecessary.

Available Model Upgrades

 From: Apollo Expert (any model/version)  Æ To: Apollo Expert Archiver 5.1

TO PROCEED: download the Model Upgrade Order Form (PDF file).

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© 2007 DV Studio Incorporated. All rights reserved. DV Studio Incorporated, Apollo Expert, Apollo Expert Archiver, Apollo Archiver Pro, and Apollo d2d are trademarks or service marks of DV Studio Incorporated. Any other trademarks or service marks used herein are the property of their respective owners.

Revised: April 26, 2007